Fredericksburg, Virginia
Not resolved
1.0
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On 24/Jun/2011, I purchased a new car from Route 1 Pontiac Buick GMC. (car dealer).

This car dealer practically forced the purchase of Custom Edge extended insurance provided by Warrantech Automotive; the level of insurance purchased was Ultimate, the highest and most expensive at $1995; the contract number is ****. On 31 May 2016, while for repairs, the dealer (service rep) called Warrantech multiple times and was assured that the contract was active but repairs were not covered by the extended warranty. The car dealer had sold the service assuring that this service contract was a Bumper-to-Bumper coverage. However, Warrantech contradicted the seller dealership by stating that this service contract was misrepresented by the dealer, and that they only will pay a claim on certain repairs and must be first submitted for approval by a licensed automotive shop or dealer, by presenting an initial diagnosis and description of the necessary repair, and that after approval a claim would be paid.

With the foregoing understanding, I took my automobile ensured by the above-referenced contract to a licensed repair shop**** (the GMC shop). The GMC shop run the necessary diagnostics, and called Warrantech several times. On each occasion, the GMC shop was placed in long wait times (of 45 minutes or more) at the end of which Warrantech indicated that there was no available solution to this issue due to the repairs not being covered under the current contract. This process was repeated about 2 or 3 times on 31 May 2016.

In addition, I have personally called to request approval, and Warrantech has continued to insist that an approval for repair and eventual payment can only be made to a licensed repair shop.

In view of the above, I had no other option but to request the GMC shop to complete the repair at my own expense. The total cost of this particular repair was $256.47 for parts and labor, (replacement of the rear left stop lights wiring harness and lens due to water intrusion on a 2011 GMC sierra)

Reason of review: Warranty issue.

Monetary Loss: $257.

Preferred solution: Full refund.

Warrantech Cons: This company is mendacious deceitful and fraudulent.

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