Chesapeake, Virginia
1 comment
Not resolved

Update by user Jul 12, 2016

HHgregg has never responded to my concern.However, after using a hair dryer and thawing out the ice maker myself it worked again for a short time until freezing up again 2 weeks later.

So the freezing is the issue. I called the warranty people back and they finally agreed to send someone out. This person replaced the ice maker and said the issue is because of the weather in this area.

REALLY?Ok then, let's see how long it continues to work.

Update by user Jun 11, 2016

This really turns me off in regard to extended warranties. There was a time when the service was fast and efficient. I guess those days are gone.

Original review posted by user Jun 10, 2016

It's been weeks now since my Samsung ice maker has worked.They first denied my service request until I changed my water filter.

Related: Thumbtack - Ripped off and bad work

Then after taking care of that they asked me if the ice maker had any ice formed around it.

I've never had the need to open it up until then and sure enough it did. This is a frost free refrigerator that is 14 months old and cost me over $2000. I also paid $429 for the 5 year extended warranty.

The manual says there is no need for me to ever defrost this appliance because it is frost free. However, Warrantech says that I must first defrost all that ice before they will consider a service call.

My issue is that the frozen over ice maker is probably the reason it stopped working. So in short, they want me to fix my own problem. Hhgregg has not responded to my request for assistance in this matter either. They agreed it didn't sound reasonable and said they would send an email to their home office on my behalf.

I guess they forgot about me.Perhaps it's time I forget about them.

Review about: 5 Year Warranty Through Hhgregg.

I didn't like: Attempts to avoid giving service, Dodges a known product defect.

Review #863254 is a subjective opinion of a user.

1.1
Advertised vs Delivered
Value for money
Service Scheduling
Turnaround Time
Warranty
Product or Service Quality
Staff
Customer service
PRODUCT OR SERVICE Repair
Reason of Review / Monetary Loss Warranty issue / Not specified
Preferred solution Not specified

Had an Experience with Warrantech?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Albuquerque, New Mexico, United States #1196632

There's two lessons here don't buy Sam sung and Warrantech .I done service for over 30 years and a large majority of extended service are no more then a ***.

Not to many servicer do Warrantech because the don't pay and when the do pay is minanmal .

I finally stop doing Warnntech service .Every time a client called and they said they have a Warrentech Service contract on with tell them you'll have to pay me and try to get reimbursed from Warren

You May Also Like

Window World - Windows fogging... Window World "I just got my windows installed by Window World of Atlanta about a month ago. My windows are fogging. The funny thing is only the windows installed by Window World..." Read more Pro Comfort Air Systems - I Am Very Very Very Disappointed! Pro Comfort Air Systems "I hired Fakumoh Angbare to fix the air conditioner for my tenants out in Azusa, California. He came over and gave me the price and supposedly fixed it, however, my tenants..." Read more Gutter Helmet is Terrible Gutter Helmet "Well, I just got done removing the last of the Gutter Helmet (GH) from my house. It did keep the leaves out, but it also kept the water out..." Read more Leaffilter North - LeafFilter Shotty Installation Leaffilter North "When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house. I had..." Read more Red Roof Inn Bwi - MOLD, MILDEW, DRUGS, FLOOD DAMAGE, PROSTITUTION, UNPROFESSIONALISM, VIOLENT FIGHTS ON PREMISES & MORE! Red Roof Inn Bwi "Arriving from Texas I had many situations occur In the RedRoof Inn BWI as of last year March 2016 I never witnessed or heard of otherwise in a lifetime and..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Sears - Over charged and horrible customer service! Sears "I placed an order online with Sears. It was a great deal (at first). I ordered a patio umbrella with 4 seat cushions. After I added these to my cart..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more