2200 Highway 121 # 100, Bedford, TX 76021, USA
Not resolved

I purchased a Samsung dryer and washer in 2012. I purchased the warranty thinking if I have any problems they would be addressed quickly as promised by the salesperson.

Was I wrong. My dryer had a crack at the weld seam and they said it was abuse and refuse to fix it. Thank God I also had a warranty contract with Home shield and they came out and repaired it with no questions asked because it was covered under warranty.

Now my washer is not working and they refuse to come out and repair. Because of their poor performance I will never buy anything else from HH Gregg or any other store that offer Warrantech warranties.

Product or Service Mentioned: Warrantech Washing Machine Warranty.

Reason of review: Warranty issue.

Monetary Loss: $800.

Preferred solution: Fix my washer...

Warrantech Cons: Too bad, I cannot help you it out of my control, Supervisors not available.

  • bad service
  • Very Poor Customer Service
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