Their job is to deter you from calling for service.I purchased 4 policies for 4 kitchen appliances (big mistake) and only called on one after almost 5 years of use.
I was told that if the tech couldn't identify problems I would have to pay for the visit! So I'm supposed to wait until the unit is totally dead? I told her there was an obvious problem and I wanted to do a preventative check up.
I almost felt sorry for the lady who was trained to provide a deceptive service.
The founding members of this company should be ashamed of themselves (they're still around).I'm sure they didn't cook up this scheme years ago in TX, or did they?