Their job is to deter you from calling for service. I purchased 4 policies for 4 kitchen appliances (big mistake) and only called on one after almost 5 years of use.
I was told that if the tech couldn't identify problems I would have to pay for the visit! So I'm supposed to wait until the unit is totally dead? I told her there was an obvious problem and I wanted to do a preventative check up.
I almost felt sorry for the lady who was trained to provide a deceptive service.
The founding members of this company should be ashamed of themselves (they're still around). I'm sure they didn't cook up this scheme years ago in TX, or did they?