Not resolved

We purchased a refrigerator from Pacific Sales and opted to purchase the extended 5 year warranty offered by Warrantech. Our new refrigerator started having problems right from the start. Service was provided under the original manufacturers warranty and things seemed to be okay. Shortly after the first year of ownership the refrigerator stopped working properly again. Now, due to the fact that the manufacturers warranty had expired, we had to deal with our extended warranty provider.

Initially we thought we had made a wise decision by purchasing our Warrantech Extended Warranty Coverage, but now we know otherwise. It has been 5 months since our refrigerator has worked. 3 months ago Warrantech's repair people deemed the unit unrepairable and promised a replacement. We still have not received a replacement or reimbursement. I have spent more than 40 hours dealing with Warrantech and their subcontractors to no avail. To say I have been given the runaround is a gross understatement.

WARRANTECH IS A SCAM!!! Save your money, your time, and the headache!

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