They are impossible contact. The first time my refrigerator broke down it took about 2 weeks to respond back to me and almost 3weeks to get my refrigerator repaired.
This time same problem on the refrigerator 14 months later could not get a hold of anyone.
Got bounced to several phone numbers with no help. Went to HHGregg where I bought the refrigerator and someone was going to call me within 24 to 48 hours. It is now 72 hours. I gave up and took my business elsewhere.
The refrigerator is going on Monday. To me this is the worse service I have ever experienced.
Product or Service Mentioned: Warrantech Refrigerator Warranty.
Reason of review: Poor customer service.
Warrantech Cons: Run around.