Warrantech
Reviews and Complaints
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Verified ReviewerComplain about warranty on my Samsung refrigerator
Preferred solution: exchanged
Non cooling refrigerator appliance
Warren tech escalation manager Richard not following through and no way to contact
The escalation manager Richard has never called back I have no way to get a hold of him as in his emails he never gave me an extension the phone number that was on the email that he sent me is not a valid number.
- Excessively lengthy time to fulfill work if ever
- Lack of information over the phone on claim status
- Lack of knowledge of the service reps
Preferred solution: Full refund
User's recommendation: Don’t use this company they are a rip off
Customer service Supervisior hung up on me.
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY WARRANTIES FROM WARRENTECH
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNoise from refridgerator not covered
- Noises arent covered
Preferred solution: Deliver product or service ordered
User's recommendation: Don't bother extending your warranty thru them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGap insurance
- Vehicle gap claim is taking a very long time to settle
- Supervisor never available
- Run arounds
User's recommendation: Stay away from this garbage company
Have ben 7 days and still no answer
Preferred solution: Let the company propose a solution
User's recommendation: never to buy this waranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTV Garranty
Preferred solution: Full refund
User's recommendation: Don't Use this company for any product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my refrigerator fixed
- Run arounds
Preferred solution: Full refund
User's recommendation: BEWARE THEY WILL TAKE YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioRipoff
- Scammy
Preferred solution: Full refund
User's recommendation: Do not buy Warrantech extended warranties.
Microwave
User's recommendation: Don’t buy there warranties they could care less whether your product has failed or not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeyond disgusting customer service
We purchased Double combo oven from Brand smart in 2018,with extended warranty from Warantech. In 2020 around February we start having problems with the unit, so from February we had numerous visits from technician, but unfortunately without success to fix.So unit is unrepeatable.
So July 23 warantech receive notes from technician ,so now warantech have to issue check or store credit.
But at this point where is ridiculous starts.From July 20th until August 3,I spoke with customer service from warantech about 7 times and each and every time people tell me different things. So today I spoke again with warantech customer service, and again they told me other story.So now again I have to wait until end of the week to receive offer from them.I already heard that story for the last10 days.And each time when I call it, they tell me call again in couple of days we definitely will have offer for you.
- Problem is not resolved
Preferred solution: Full refund
User's recommendation: People if you're purchasing some goods, absolutely DON'T buy warantech insurance
Repair
User's recommendation: Improve customer service, if person purchase a warranty go ahead and get the item repaired.
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Verified Reviewer | Bedford, TexasCovid-19 kept them away, now they're saying it's too late
This is a continuation of my previous review.AFTER I posted here on Pissed Customer, Warrantech contacted me and said they would honor my warranty. I was advised that I would be getting a call to set up an appointment with a tech.A number of days passed and I got a strange email, reminding me of an upcoming service visit.
No information with whom, or what for. This was my ONLY service issue, SO i googled appliance repair, and after a couple of calls, I found that I had an appointment. Stayed home and the tech came.He ran some diagnostics and told me that the unit needed new circuit boards. He told me he needed to order the parts and it would be a two man job.
He told me that i would be contacted as soon as the parts were in and as soon as they could schedule two men. Weeks have passed and yesterday, I called Appliance Repair Heroes to get status.I was told that I SHOULD have gotten a call from WARRANTECH bc WARRANTECH told them to close the ticket bc WARRANTECH didn't believe that my appliance needs repair. APPLIANCE REPAIR HEROES told me that it was out of their hands and I needed to contact WARRANTECH. I contacted WARRANTECH and got this reply:"per our notes from the technician sent 7/10, this is incorrect.
Notes submitted state, 'ran diagnostic found entire unit working properly.advised customer.customer is not happy with the diagnostic." Please be advised that both entities have have closed out your case based on the fact that it was reported that your unit is working to manufactures specifications."THIS IS ALL COMPLETELY FABRICATED.The tech that came to my home in June, couldn't have been nicer AND found that the unit was NOT working and ordered new parts.WARRANTECH is a SCAM company. They will do ANYTHING to take your money and give you nothing in return.User's recommendation: DO NOT BUY AN EXTENDED WARRANTY FROM THESE CRIMINALS.Product or Service Mentioned: Warrantech Warranty.Preferred solution: FIX MY microwave/oven combo.Warrantech Cons: This is a scam.
- Scammy
Preferred solution: Fix my microwave
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Vehicle Gap Claim
Company fixed the issue and I have been provided with product or service ordered. Claim was completed.
- Did not return emails or phone calls
- Cannot speak with adjuster or supervisor
- Lack of information over the phone on claim status
Preferred solution: Deliver product or service ordered
User's recommendation: Ask the dealer who they use for Gap coverage. If Warrantech, get Gap coverage through another company.
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