Warrantech
Warrantech Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Warrantech has a 1.2 star rating from 130 reviews, 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied; common issues involve refunds, cancellations, exchanges, high price level, and slow claim handling.
Key Takeaways for Future Customers
- Read extended warranty terms closely and track start dates.
- Expect long hold times and limited supervisor access when filing claims.
- Document calls and request written confirmations for refunds and approvals.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim denials and slow refunds.
- Poor customer service: long hold periods, unreachable supervisors, missed callbacks.
- Allegations of deceptive practices and billing or refund delays.
Positive Feedback
Some reviewers note agents answered the phone and were cordial when contact was made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Warrantech has a 1.2 star rating from 130 reviews, 33% would likely recommend, and overall consumer sentiment is mostly dissatisfied; common issues involve refunds, cancellations, exchanges, high price level, and slow claim handling.
Key Takeaways for Future Customers
- Read extended warranty terms closely and track start dates.
- Expect long hold times and limited supervisor access when filing claims.
- Document calls and request written confirmations for refunds and approvals.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim denials and slow refunds.
- Poor customer service: long hold periods, unreachable supervisors, missed callbacks.
- Allegations of deceptive practices and billing or refund delays.
Positive Feedback
Some reviewers note agents answered the phone and were cordial when contact was made.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Excessive calls.
Stop calling blind. You are using many call centers to spoof numbers that are local and putting random numbers and calling people. Stop.
- Calling too much
Preferred solution: Stop calling
User's recommendation: Block number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is a despicable company
- - Pickup transmission failed at 50k miles.
- - Warrantech denied the claim for alleged connections with the fire department.
ABSOLUTELY NOT!!!
I had a pickup, and the transmission went bad at 50k miles. My Warrantech service plan was supposed to cover the repair, but they denied the claim because (in their own words) 'I had connections with the fire department.
- Do whatever they can to avoid paying a claim
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste your money!
Chicago, Illinois
Repairs
Dryer went out
Frozen motor diagnosed by your used company, Unique Repair.
Was it authorized to be fixed. I am not pissed off
Chicago, Illinois
Repairs
I am just trying to find out if my repairs were authorized to be done to my dryer.i have an extended warranty .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarning. please do not use this company
- - Purchased extended protection for an HVAC unit from Wayfair.
- - Remote stopped working in June.
- - No replacement or callback as of August.
I took extra protection for my HVAC unit that I had purchased from Wayfair. This company is a scam.
My remote control stopped working at the end of June. Here we are at the end of August and still no replacement. They say they will call you back - no one ever calls.
This company is a scam. I am going to complain to Wayfair about them because they are subjecting their customers to a scam.
- Cordial customer service
- Are a scam
Preferred solution: A replacement remote
User's recommendation: whatever you do don’t get mixed up with this company- they are a Scam.
Fraudulent company
The dealership had to cancel it, but Volkswagen of Clear Lake had “not” issued my refund nor cancelled my warranty
They collect money for extended warranties and never answer phone calls or voice-mails. Avoid any dealership that tries to sell you one of these bogus warranties.
User's recommendation: Decline extended warranty
Shallotte, North Carolina
Our dryer started emitting a squeal when in use. Googled this and advised the cause was either the drive belt or the bearings, Warrantech rep that this was not coveredt
- - The warranty wouldn’t cover the issue as long as the dryer was operating and drying clothes.
Rep said that as long as the dryer was still operating and drying clothes their warranty would not cover the issue. Guess they wanted me to wait until the dryer stopped and or maybe started a fire
.
User's recommendation: Stay away from warrantech.
RV claim
The problem is customer service, it's the worst that I have ever dealt with. They put you on hold for up to 2 hours, then you can choose a callback if you like.
Then they call you and put you on hold for 2 more hours. It's absolutely crazy, and no way to do business, but people have no choice because eventually you HAVE to talk to someone to get your claim filed...
Nobody ever answers the phone or calls back; it's ridiculous. People pay a lot of money to ensure they're covered, and then nobody calls them back on claims.
- No return of phone calls
User's recommendation: Don't go with warrentech
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my check in lieu of warranty on equator washer/dryer
- - They told me 2 weeks ago a check would be sent.
- - They did not send the $999.95 check.
- - I will wait another 2 weeks to see if they can keep their word.
After telling me 2 weeks ago.
They were sending a check.
I called them today and found out they never bothered to send a check for $999.95. More of a run around than customer service. Now I will wait another 2 weeks.And see if they can keep their word
User's recommendation: If you live in a rural area I wouldn't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed receipt for replacement of my fireplace warranty
- - Claim started Feb 16, 2024; approved Feb 27, 2024.
- - No receipt yet.
- - I'm disabled; support gives conflicting stories.
- - I won't use Warrantech again.
Im absolutely appalled by the lack of support for using the extended warranty I purchased. Im disabled and get a different story every time I call including supervisors.
I started my claim February16,2024. I received a email on February 27,2024 that it was approved. They still havent provided me with the receipt for my records. Its been a nightmare and I highly recommend to the general public to find another warranty company.
Its absolutely ridiculous what they put customers through believe me I will never use Warrentech again!!! I wish I could give this company a -10 star rating and thats being as nice as possible.
Preferred solution: Receipt for replacement fireplace
User's recommendation: Run the other way DON’T WAIST YOUR TIME OR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worsted customer service I’ve ever tried to work with.
- - Extended warranty purchased.
- - Claim started Feb 16, 2024 and approved Feb 27, 2024.
- - No tracking or order number provided when confirming.
The extended warranty I purchased. I started my claim February 16,2024.
On February 27,2024 I received an email stating that the claim was approved. Every time I called to confirm the order they couldnt give me a tracking number or order number. Im just trying to warn the general public how horrifically,ridiculous and irresponsible and absolutely appalling this claim has been.
All I need is the receipt for my replacement fireplace. Buy the way I also think its a known problem with this model of Plesant Hearth Fireplace because they sent out a replacement thermocouple and igniter
Preferred solution: Receipt for replacement fireplace and the difference between what I paid Wayfair and what Warrantech paid Amazon. I need the receipt to find out the price difference
User's recommendation: Don’t waste your time or money with this company they want you to give up on your claim you paid for
Uncashed $500/- check
- - Tried to cash $500 check dated 9/16/2021 (check #869680).
- - Spoke with 3 reps on 817-785-****; none called back or resolved; please email.
I am trying for last 2 years to cash a check for $500/- dated9/16/2021 no. 869680.
I have talked to 3 people on phone no 817-785-****.
They all promised to resolve the issue, but NEVER called back or solved the issue. Someone email me back at my email.
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for part
- - Fridge not cooling; tech said fixed but it isn’t.
- - Follow-up promised, but there was no show or ETA, leaving us with 3 weeks without fridge.
Refrig not cooling, tech comes says fixed, isnt working, call back, come out in another week. Doesnt show, says ordered part.
Cant say when it will be in. 3 weeks no fridge.
I have 3 kids in the house living out of a cooler. Horrible!!!
- Suck
Preferred solution: Replace fridge, obviously they can’t fix ot
User's recommendation: They suck
I wish I could give 0 stars
- - Warrantech starts warranty at purchase, not delivery.
- - The 3-year warranty expired last month despite December delivery, with no service help.
They would not make good on the warranty and refused to pay to send someone to my home for repair
Well, Warrantech starts the warranty from the DAY OF PURCHASE rather than the day of delivery so I paid for a warranty for one month where the item sat in Wayfair warehouse. Now I need my refrig serviced and they are telling me it expired last month. Ridiculous. I purchased a 3 year warranty and received the item in December so the warranty should still be in effect.
They won't budge and now I'm screwed. I have a $1600 wine fridge that isn't keeping the right temperature and no one will help. DO NOT trust this company!!
On hold forever and no supervisor available. Shocking.
- Does not stand behind their warranty
Preferred solution: service for my refrigerator
User's recommendation: Do not buy it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Is my part cover?
- - Customer reports phone lines appear down.
- - Asks if Mile Edge Plus (Enhanced Only) covers a leaking CV axle (passenger side) and wants contact ASAP.
Been trying to get a hold of you guys for the last our and no one seems to be working the phones. I am trying to figure out if my insurance Mile Edge Plus (Enhanced Only) will cover CV Axle (Passenger Side) that seems that its leaking grease. Please reach out to me as soon as possible with this information.
- Who knows
- Zero the customer service agents
Preferred solution: Answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam company and its subsidiary Mile Edge Plus
Contacting you again about the lemon you sold me 2014 Cadillac CTS in May . You knew the rear end was messed up and then you tried to scan us through paying the warranty after.
They denied claim because it was preexisting. That means you soldus a lemon. Fix it. Going to attorney.
bought a 2014 CTS Cadillac in May. The differential went out in 2 weeks. Please test your car on the highway we just went around town didn't hear the noise before buying. Got car fixed since no on at the lot would answer.
They sent a picture of supposed coverage through Mile Edge Plus. We filed claim. Were informed that Auto Haus had not submitted paperwork. This is October.
The warranty company has said pre existing condition and will not pay on the purchased lemon. Can never get in touch with these people and they don't return calls.
Filed BBB. don't buy here
Well 2 days and 5 months later...nothing from this company again
- Scammy
Preferred solution: Full refund
User's recommendation: Don't purchase the policy. You buy a used car. Pay the premium and then they say pre existing condition. Well you offer coverage on used cars. You know the car lot lied
Unfortunately, you bought an As-is car. Did you specifically ask about the rear end enforce you bought it?
If not then you are SOL and you will not find an attorney to take your case. If you file you will lose in court.
About
Warrantech is an American company. The company is considered to be one of the leading global providers of warranty products. Warrantech provides related administrative services as well. The company focuses on working out solutions for a wide range of customers: manufacturers, retailers, dealers, distributors, and many other organizations. Warrantech is well known for its commitment to customers business and quality customer service. In addition, the company claims, that its experienced and talented staff is always focused on providing a range of necessary solutions for customers.
Warranech has been many times awarded and ranked one of the best companies in the industry.
Warrantech is ranked 302 out of 1323 in Service Centers and Repairs category
USA
Companies Similar to Warrantech
NSI Protection Plus
“Any time I have called for a repair I am put off for weeks and even Months!!! My first experience was...“
Max Speed Transmission
“Esta persona es un ladrón es el dueño de Max transmisión se llama Frank resulta que te dicen que tu...“
Tezak Auto Body
“State Farm had paid Tezak Auto body $1748.89 to make repairs to my vehicle. He cashed the check April...“
Sun Auto
“DO NOT DO BUSINESS WITHDO NOT DO BUSINESS WITH INCOMPETANT CROOKS! I just learned that they installed...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Provided you with a receipt? For what?
Has the manufacturer responded with a repair scheduled or replacement?
And leave “I’m disabled...” out of this issue. It doesn’t mean one thing here.