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I have been dealing with these people for two weeks. They are horrible. I called about our Samsung refrigerator. I originally purchased all of our appliances from Best Buy. I bought the extended warranty on all of the new appliances. I called the company to tell them...
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1.0
I didn't like
  • Excessive amount of time on hold for representatives
  • Excessively lengthy time to repair appliance under warranty
  • Requested copy of warranty and it was never emailed
#1172469
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Do not waste money with these guys. just go flush it. No way you'll get service let alone satisfaction from this company. Get the run around. I wish I checked the reviews before signing up with them. I cannot seem to find any positive reviews on them. Nothing but...
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#1165500
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Purchased Samsung French Door Refrigerator in June 2015 with ice maker. Less than year, it didn’t work. We have had repaired 5 times and Warrantech said lemon law applied. However, they sent check for $1,000.00 less than Refrigerator cost. Supposed to reimburse you...
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1.8
I liked
  • Friendly lady
I didn't like
  • Short on check
#1164675
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Warrantech is a rip-off

Warrantech
#1172652
Beware of purchasing anything at Best Buy or Pacific Sales. Once they get your money for an extended warranty they could care less if Warrantech ever honors the warranty. We have been without our Samsung range for over two months without resolution. Never will buy from them again.
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Warrantech - Worst company ever

Warrantech
#1168556
1.0
Details
They sent over a repairman to fix my TV gives it to me half put together and tells me to go ahead and put it on my wall I refused comes back to fix it makes the TV worse it's been 2 months and I'm still waiting I will never use this company again
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Warrantech - Will not pay claim

Warrantech
#1167670
1.0
Details
Bought a pair of Costa sunglasses at Gander Mountain paid $50 for the warranty tried to claim when they got cracked warrantech it's been 8 months and they will not settle claim I've called them 8 times
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Warrantech - Horrible

Warrantech
#1138051
1.0
Details
Tv broke repair company took it brought it back broke warrantech sent a check for a quarter of what it’s worth not right
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
He bought a Samsung Refrigerator Family Hub from HH Gregg 14 months ago, the cooling went out on both the fridge and the freezer. I contacted Warrantech on December 12th and could not get through. I filed a claim online and they tried to send someone out to look at it...
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1.0
I didn't like
  • Unprofessionalism
  • Run arounds
  • Phone contact was poor e-mail contact was poor solution poor
#1161934
Reply to reviews
We purchased our Samsung dishwasher from HH Gregg in April 2014. At the time of purchase of the dishwasher and other Samsung appliances we purchased a five-year extended warranty on the dishwasher, stove, and refrigerator. The extended warranty was through Warrantech....
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1.4
I didn't like
  • See compalaint
#1158928
Reply to reviews
Repairman they sent out for my refrigerator says it is not fixable and per my warranty they are either to fix it or replace it. They refused to replace it. I have called them several times and they refuse to honor their warranty. XXX XXX XXXX XXXX XXX XX XX XX XX XX XX...
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1.0
I didn't like
  • Will not honor warranty
#1157484
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Some people do not under stand their contract and what it details - It's simple as calling the company and requesting a copy of the terms and conditions and they will email or mail then to you in a few days . Then read it and know what the policy you bought covers .....
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5.0
#1154374
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I bought a warranty on a Thermador range. It had a minor issue that I could not fix. I called Warrentech. They sent a guy to fix the simple problem . The first time to my house he did not have the right parts - that is understandable. The second time he came to my...
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Anonymous
Shelia Norris

You are correct. I purchased a 5 year warranty on my Whirlpool refrigerator. Repair man they sent out says it cannot be fixed. The warranty clearly states if unable to repair,...

1.0
#1152402
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It's been over 45 days and we still haven't received our replacement Refrigerator. We have had to call everyday to check the status. I have asked to talk a supervisor and was told they would have to call us back. Never happened. Call back the next day ask for a...
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1.0
#1151792
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We have been without refrigerator for 2 months. I called Warrantech and they sent someone out 2 weeks later who looked at our fridge. They said that Warrantech would call but after a week of waiting I called and they said they need to send someone else out for second...
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Anonymous
Anonymous

Ask for the director Chris Tyner he should be in the directory

1.0
I didn't like
  • No one can resolve issues
  • Unprofessionalism
  • Absolutely should not be in customer service business
#1151773
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