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I have been on the phone for hours on hold. Unable to get service.

I have called Pacific Sales customer service. They have been no help but to say that the warranty service has to be through Warrantech that never answers the phone. They keep just putting me through and I wait on hold for prolonged periods of time with no one ever picking up the phone. Seems to me that since Pacific Sales sold to Best Buy and the Geek Squad has taken over the warranty Warrantech is not honoring the warranties issued by Pacific Sales.

Sounds like fraud to me.

A total Scam. I can't get Pacific Sales or Best Buy to stand behind it either.

Product or Service Mentioned: Warrantech Dryer Warranty.

Reason of review: Poor customer service.

Monetary Loss: $579.

Preferred solution: Full refund.

  • extended appliance warranty
  • Poor Service
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