I have tried SEVERAL times...I allowed Warrantech to pick up my TV TWICE, 1st time was without it for 8 days....2nd time, because it was not fixed the 1st time (obviously) was without the TV for 2 weeks. TV doing the SAME thing...had to call and "troubleshoot" with a tech BEFORE they would issue me an order #.
Keep in mind EACH AND EVERY time I called I waited for OVER 30+ minutes (I have screen shots) to get help (I HAD TO BE THE EYES AND HANDS TO TROUBLESHOOT) before getting ANYONE to "help" me and I use that word VERY loosely. I have sense expressed my dissatisfaction with the ENTIRE Warrantech "team" from the answering of my initial call ALL THE WAY to my most recent conversation with Joseph (ext 2012). I simply asked for an email address so I may send this to someone who might actually care about the way PAYING customers are treated. In my case I have spent (on this item) $249.99 for a 5 year warranty on my television.
I have (and I counted) a total of 7 warranties for different items I have purchased at various stores and this is just my experience in trying to get 1, yes...that's ONE of my items fixed utilizing the warranty I purchased. If this is in fact the kind of customer care...and how you "value" your customers I will tell EVERYONE ANYTIME ANYWHERE I am and I hear the sales person ask "Would you like an extended warranty on this purchase?" I will IMMEDIATELY (and I do not care where I am or what I am doing) ask "Is that extended warranty through Warrantec? as I am sure you know what will come out of my mouth next to those individuals that are contemplating on purchasing an extended warranty with Warrantec. If you are REALLY interested I have duly noted and documented each call, who I spoke with and the duration of as well as the outcome (or lack thereof).
I am hoping that SOMEONE actually cares about "us" the consumer AND customer. Eagerly awaiting a reply....Sheresa Carman (727) 768-6319 email@example.com
Product or Service Mentioned: Warrantech Tv Warranty.
Reason of review: Would like to check 7 of these!!!!.
Preferred solution: Full refund.
I didn't like: Lack of knowledge of the service reps, Attitude of customer service agent joseph ext 2012, Having to troubleshoot over the phone a 60 inch tv, Hold times plural, Customer service agents.