Warrantech - It took 10 weeks to get refund, costing me $250 at laundromat, they use carrier pigeons instead of computers
Why I will never shop at Menards, just over two years ago purchased a Maytag washer from the Hamilton store. I also purchased the extended warranty, well it stopped spinning and a claim was filed with what I thought was Menards.
WRONG!!!!! Its some piece of *** warranty company called Warrentech Corp. It took 4 visits to my house over a 4 week period, throwing parts at it, still not working. this *** company does not respond to emails, you have to call them.
Each call requires about 45 minutes of on hold time, if you leave a message they don't call you back. All the contact with them was initiated by myself. Each time they escalate your claim it takes five GD days, its like dealing with idiots trying to get an answer. This whole wonderful experience has now taken 8 weeks, $25-30 dollars a week at the laundromat.
I don't think they work with computers, I think its carrier pigeons. They have now stated they will issue a check for the amount that I purchased the washer for, but that will take 10-14 business days to get my *** check. when the check finally gets here I will have spent over $250. Great customer service.
I thank they pay their employees to post lies on their site there is no way in *** that they could get 1 star let alone 5, Their definition of customer service is no contact hoping you will go away. No return calls, no replies to emails, Horrible on every front
Product or Service Mentioned: Warrantech Claim.
Reason of review: Poor customer service.
Warrantech Cons: Absolutely should not be in customer service business, Long hold periods, Games.