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I have a 1 1/2 year Samsung washing machine. Just after the one year manufacturers warranty expired it broke down with a ND code, machine did not drain.

I called Warrantech on 2/26/14 and they did not send anyone out until 3/7/14 it was a small wire that broke. Then it broke again with the same code ND on 3/21/14 and Warrantech did not get anyone out until 4/1/14 and again the same wire broke.. Then on 4/2/14, ND again and the same wire broke again!!!! They came out that day 4/2/14 and fixed it again.

Then on 6/4/14, the same error code and they could not even attempt to schedule an appointment for me because the computer would not accept my zip code! OMG! I live in a large suburban area in Orange County, CA... they did not come out until 6/17/14 and this time they said a piece of clothing was in the drain pipe.

I don't even believe this because they did not even show us anything that was stuck. On 8/5/14 it broke again leaking water all over my garage. I have been on the phone for hours trying to get someone out to fix it. I am so angry at the time and hours upon hours I have had to spend on the phone with this company!!!

NOT TO MENTION THE MONEY I have had to spend at the laundromat! I have a large family and this is a disaster not having a washing machine over and over again. They told me they will not replace it because the lemon law only applies if you have the same exact problem four or more times in one year! I am waiting for what they call the "Presidential" team to call me back...

since last Thursday (this is Monday). This company could care a less about customer service. This is the most horrible experience ever!!!!! I am still on hold with them since I have been writing this whole review!!!!!

UGH! Finally got through and was told the parts will not come in for 8-10 business days! I told her I don't want to wait for that as far as I know they are not even ordering the right parts!!!!! She said usually when they pre-order parts it is because the machine has been having problems with that particular part and they already know what is wrong!

I CALL BS!

I AM AGAIN REQUESTING TO TALK TO A PRESIDENTIAL SERVICE MEMBER AND SEE IF THEY CALL ME THIS TIME!

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