We purchased washer/dryer and other appliances from Appliance Smart, we bought 5 year warranty. We are a family of 5, my dryer went out last Friday, we called them Friday the person we spoke with said the part for dryer was ordered and they would call us to set up time to come out and fix it.
They said 2-7 days. So I've been hang drying in the house, and using space heater which is not fun. Called them today, my husband asked when we're they coming out to fix this. Getting runaround now they are saying never ordered the part, because they are waiting on estimate approval from being here at our house and doing an inspection, they have never called.
And they have never been out to do an inspection! Very rude customer service, now they are saying it will maybe be 4 weeks for them to come out to look at it. So now we are month at least with no dryer. Called appliance smart, they are supposed to have their manager not warrantech to call us back.
It would have been cheaper to just buy a new *** dryer! Never again will we purchase any plan from these deadbeats
Product or Service Mentioned: Warrantech Warranty.
Reason of review: Bad quality.