Warrantech - Failed to handle warranty claim
My Toshiba HDTV failed while under extended warranty, both purchased from H.H.Gregg in 2014.
Per Warrantech I shipped the TV in for repair or replacement, but nothing happened. They promised it would be resolved within 7-10 working days. After 3 weeks I called and was told the TV could not be fixed, that under the warranty it would be replaced with a comparable model and that they would contact me within 3 business days. On day 3, a Friday, with no call-back I called Warrantech again and was asked to give them the weekend to resolve it, since H.H.
Gregg had gone BK and was liquidating, making replacement of the TV difficult. So I gave them another 4 days and am still getting the runaround.
The latest rep I spoke with said he couldn't even find my claim and was resubmitting it.Under the terms of the warranty, if they can't find a comparable model as a replacement they can reimburse me the purchase price of the TV plus tax, but large companies never like to give money back after they get it, so I expect more runaround.
Review about: Warrantech Tv Warranty.
Reason of review: Warranty issue.
Monetary Loss: $860.
Preferred solution: Full refund.
I liked: Answered the phone.
I didn't like: Unwillingness to honor warranty, Run around, Attempts to avoid giving service, Does not propose any solutions.