Warrantech - Don't know how they stay in business
Lamp on my TV went out on Sunday.I called my dealer Monday.
Dealer told me to call Warrantech because that is who my 60 month exted wty was with. After 17 minute hold was given "validation no." and told to call another person. After 30 minute hold was told I would need serial number and would have to call back at night from home. Called back at night, waited 18 minutes and was told that my policy did not include lamp.
Next day called my dealer back who called Warrantech and was told it did cover me but that I would have to calle them again. 8 min. Lonnie told me that my order had been coded wrong and he would have to email someone in a different department to fix it and he would call me when it was done. I did not hear from him so I called back (Wed now) and and was told it was corrected.
I ask why Lonnie did not call me back, they said "we have no way of knowing when it is corrected". Then (14 minute hold) Katia told me they could ship the lamp but I could pay $30 and have it shipped overnight or 5-7 days get it with free shipping. I said I wanted free shipping. Then she read that I would have to return the old lamp within 7 days or be charged for the unit plus have my contract canceled.
I told her I was going on vacation Friday for 2 weeks and a day and would not be able to return it within 7 days, she said I would be charged. I ask her could she not make a note and ship it a week later. She said no, that I could call when I got back and have it shipped then. I ask could she not make a note that I might be longer than 7 days in returning.
She said no.I then agreed to pay the $30 for overnight shipping.
I have spent almost 2 hours of hold time with them, 5 different phone calls to 5 different people and 4 phone calls to my dealer and had to pay $30 to hopefully have my tv working 5 days after it went out.
I hope the right part arrives tomorrow.
Monetary Loss: $98.