Concord, California
Not resolved

I bought an extended warranty on an Avanti Beverage Center in 2012. I renewed in 2015 for three more years.

In May/June 2016 needed service. Call Repairmaster and the service was done. Having the same issue in July , the serviceman concluded that the refrigerator can't be repaired. Repairmaster told me that they will refund what I paid for the unit.

We are in late August, still I am waiting for my money. Called customer service several times and everytime I was given a different excuse.

Finally I spoke with Agustin, one of their customer service agent and he told me that the request for refund was placed August 17 and it will take a month to get my money. Lousy company and horrendous customer service.

Product or Service Mentioned: Warrantech Warranty.

Reason of review: Problems with payment.

Monetary Loss: $899.

Preferred solution: Full refund.

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