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I bought an exercise bike from Amazon with a two-year extended warranty. I never received the warranty (it still is not listed on my Amazon orders), so I contacted Amazon, and then received it from Warrantech (SmartGuard) as an e-mail.

The bike broke in 8 months.The manufacturer covered parts for 3 months only . I tried to file a claim with Warrantech and they said they probably couldn't cover it because my manufacturer's warranty was probably a year so there's would start after that year. I provided proof to them that it was no longer covered by the manufacturer. They said over the phone they filed a claim.

They then suddenly approved the claim, no other questions asked, and said I would be receiving an Amazon gift card in the value I paid for the bike - sent to me by snail mail. I received it today. It was all wrapped up in a nice box -- and it doesn't work. It looks like a fake gift card.

The claim code doesn't work. I called Amazon, and they said there was nothing in the card.

They are looking into it. I think SmartGuard and Warrantech is a scam.

Product or Service Mentioned: Warrantech Stationary Bicycle Warranty.

Reason of review: SCAM?.

Monetary Loss: $98.

Preferred solution: Full refund.

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Anonymous
#1482315

Most extended warranties are borderline scams. You mustn't think of them as a factory or manufacturer's warranty.

They are more like catastrophic insurance companies whose first two departments when you enter the building are : Delay Dept. and Deny Dept.Extended warranties are one of the most common gripes on this website and not usually worth the paper upon which they are (or are not) printed.

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