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1.1 Based on 29 reviews
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    • Supervisors not available 4
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They are impossible contact. The first time my refrigerator broke down it took about 2 weeks to respond back to me and almost 3weeks to get my refrigerator repaired. This time same problem on the refrigerator 14 months later could not get a hold of anyone. Got bounced to several phone numbers with no help. Went to HHGregg where I bought the refrigerator and someone was going to call me within 24 to 48 hours. It is now 72 hours. I gave up and... Read more

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I purchased a 5 year warranty through HHGregg on an LG washer. The unit has been inoperative for one month now. I've had 5 service calls and five times they have failed to fix the problem. The reps at warrantech repeat the same scripted nonsense and show absolutely no urgency or true concern to provide a remedy. Rather, they pass the buck and defer responsibility and or accountability for having accepted the fee and entered into a warranty... Read more

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My Samsung refrigerator door won't close properly because a plastic piece cracked on the "Door Mullion" (that part that seals the gap between the French doors). When I called for service, I was told that it is not covered because no plastic parts are covered. Only electrical and mechanical issues. Since the refrigerator is probably 95% plastic, this is a totally worthless warranty! My Samsung oven (covered under the same warranty) started... Read more

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If I could give minus stars I would. Horrible extended warranty service contract (WarranTech) that we paid $299.99 . Four times at the house fixing our refrigerator. $2500.00 K.A. refrigerator. So upset over this ordeal. We have insulin that we need kept refrigerated and they just don't care. Bad company to deal with. If you buy an appliance and they use WarranTech as the extended warranty contract RUN. Read more

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On my 7th visit from repair person on my Whirlpool refrigerator ! Very frustrated! They are required to continue repairs whether they work or not! Good thing We have a few more years on the warranty since our house is being sold!

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Warrantech, always has higher than normal call volumes so you wait, get transferred, get the run around, supervisors are all in a "team meeting" they are NOT willing to call you back! Terrible company! They are unwilling to schedule service even when I offer to pay for the service call if they find it wasn't covered, I have tried for 3 weeks jumping through every hoop asked, furnished every piece of information. I am now unable to satisfy the... Read more

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Warrantech, always has higher than normal call volumes so you wait, get transferred, get the run around, supervisors are all in a "team meeting" they are NOT willing to call you back! Terrible company! Not willing to help, after 10 phone calls, dates, emails, providing everything requested, operator after 3 weeks told me that she needs to hear the sound the dryer makes, I told her I would pay for the service call, it definitely needs a repair,... Read more

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Warrantech tries to avoid giving service.
1 of 4

It's been weeks now since my Samsung ice maker has worked. They first denied my service request until I changed my water filter. Then after taking care of that they asked me if the ice maker had any ice formed around it. I've never had the need to open it up until then and sure enough it did. This is a frost free refrigerator that is 14 months old and cost me over $2000. I also paid $429 for the 5 year extended warranty. The manual says there is... Read more

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For 12 days I'm awaiting to fix one year old refrigerator!!! There no way for any person to purchase this services from this company even if its free!!! I had lost my food, lost my patient and long suffering in this hot weather, kids suffering and this company insists to let you suffer. PACIFIC owned by Best Buy, and PACIFIC provide this services utilizing this company for extended warranty! So, best Buy as well PACIFIC both can't manage... Read more

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Hi I posted already about my problems with warrentech with my bravos dryer well I called today cuz it was under "so called review" guess what yaw for all my complaints from 2014 up until now and my dryer being taken apart seven times and with me paying 825.00 + 225-250 for coverage they decided to give me 470.00. What!! They are very contradicting when it comes to the warranty! One minute the whole point of having is is to fix whatever is wrong... Read more

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