Warrantech Complaints and Reviews

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  • Customers like
    • Answered the phone1
    • Not much -1
    • That they answred the phone1
  • Customers don't like
    • Given the runaround4
    • Supervisors not available3
    • Long hold periods2

  • 2 days ago
  • Repairs
  • West Palm Beach, Florida
  • Maytag Washer
  • 10
  • REVIEW RATING 4/5

1- difficult to get through automated phone system 2- supervisor has not returned promised phone calls x 3 3- unnecessary delays in replacing equipment 4- unhelpful telephone customer service department 5- unsatisfactory resolution time and outcome my maytag washer broke after 2 years of use. after several failed attempts to obtain the correct replacement parts and correct repair, we changed... Read more

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  • Aug 04
  • Auto
  • Anchorage, Alaska
  • Warrantech Vehicle Service Contracts
  • 67
  • REVIEW RATING 4/5

Stated asking for Service on a Thursday - told that they needed 48 hours to get someone to check on the job and see if the warranty applied They said that the local agent was two hours away. We live in Anchoage, Alaska and the few people that live two hours away are more than likely dog mushers. FIVE days later they request that we send them a picture to determine if the warranty applied. ... Read more

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  • Jul 29
  • Repairs
  • Gainesville, Virginia
  • Warrantech Extended Service Plan
  • 64
  • REVIEW RATING 4/5

We have an extended warranty with Warrantech. Called Saturday July 25, because I needed to set up a claim for a repair. Talked to all least 5 different people about the issue each telling me to call back if I do not hear from anyone. Apparently this is now the status quo to put you off as long as possible from all the complaints I have been reading about for this company. It is now going on the... Read more

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  • Jul 14
  • Appliances and Electronics
  • Mount Juliet, Tennessee
  • Warrantech Extended Service Plan
  • 54
  • REVIEW RATING 4/5

We purchased a Whirlpool refrigerator. Bought the extended warranty. Finally the store mgr at Mt Juliet HH Gregg was very instrumental in helping us retrieve a replacement as the warranty company could not find anyone to work on it. NOW...........we lost everything, and not limited to shrimp and oysters and meat brought back from Louisiana "Very expensive. " Still Still waiting on the... Read more

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  • Jun 16
  • Repairs
  • Bristol, Pennsylvania
  • Tv Repair
  • 54
  • REVIEW RATING 3/5

4 Service calls, 5 major boards replaced with over a month in between correspondence with the company. TV is STILL not replaced. Today, after escalation to the "Presidential Group" (2nd time this happened) and over a week delay until the first conversation and a week after they said they would replace the TV (both conversations prompted by my repeated calls to the company), they (Jean Lopez)... Read more

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  • Jun 13
  • Repairs
  • Brooklyn, New York
  • Cancellation Policy
  • 52
  • REVIEW RATING 4/5

Canceled or so i thought my warranty a year ago, yet they continue to withdraw money from my account saying the dealer has to cancel not me. Called dealer they say they canceled it. Yet money still withdrawing out of my account. Called warrentech again they have me a run around. Contacted better business bureau and now they want to talk. Too bad . Bad business when a customer cannot cancel... Read more

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Being charged for some *** thag i have noclue of. My lawyer will have this place shut down Add comment

  • May 11
  • Repairs
  • Largo, Florida
  • Samsung Refrigerator
  • 106
  • REVIEW RATING 4/5

Tomorrow will be 4th service call to replace parts in my Samsung refrigerator ...this doesn't count the calls to determine the problem(s). Variable temperature drawer doesn't work...stays at 45 deg., refrigerator, itself, set at 36 degrees, stays at 50-51! Ice maker drips, ice comes out crushed NOT cubed. Ice maker needs to be replaced AGAIN (3rd time), new variable temp drawer...we'll see if... Read more

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Have refused to pay for the service call on our Gallery Refrigerator purchased from h.h.gregg. Very rude customer service. Do not purchase warranty or products from h.h.gregg. Add comment

  • Apr 20
  • Service Centers and Customer Services
  • Fridley, Minnesota
  • 2007 Dodge Ram
  • 106
  • REVIEW RATING 4/5

2007 Dodge Ram. Engine knocks super loud on cold days, ticks all the time non stop. Lack of power, burns oil. I was denied 3 times and told first two my engine didn't tick when warm. It did. I told them repeatedly it did. Then they sent same inspector to my work to listen. Then validated it does tick but it's a 100k engine. It's going to. Then denied claim again. Still knocks, losing more power,... Read more

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