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We have a Whirlpool Gold Refrigerator. We purchased the 5 year extended warranty. THANK GOODNESS--SO WE THOUGHT! We have had it "repaired" 10, yes 10 times, and we are still losing food, no ice maker, etc. The repairman came out AGAIN about 3 weeks ago and they deemed it non-repairable and forwarded their paperwork to Warrentec. I called Warrantec, MANY TIME (terminal hold) and finally got through to a lady who said that the review department... Read more

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Given run around Still waiting for repair 3 weeks after problem was reported

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We have been without a refrigerator for 7 weeks. Same story as both of you. They sent out repair person after 3 weeks, deemed unfixable. Instead of honoring the 5 year warranty they punted it over to LG who will issue a partial refund not including the 380 paid for the Warranty. Why should we have to settle for a partial refund when the refrigerator should be replaced in full. Spent hours arguing and weeks living without a refrigerator and now... Read more

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We discovered on July 4th our Samsung refrigerator was not working. I called the Warrantech on July 5th they referred me me to a service company (affordable Appliance) I called and they made a apt for me for July 14th. The morning of July 14th they called to cancel the apt because a technician was sick. They rescheduled me for July 23. The did not show up on July 23rd. Called Warrentech again on July 25 and they referred me to another service... Read more

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Our LG refrigerator stopped working on 7/23/2016; called Warrantech that afternoon and was given the name of an appliance repair company in our area. On 7/26 a technician came to our house to diagnose the problem; he ordered a main control board, and returned on 8/6 to install it. When he left, he said if the refrigerator still didn't work, to call Warrantech because they (Antech Appliance, the repair company) are not an authorized LG repair... Read more

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I have had the same issues with my dryer from HHGregg. I have been without it for over 2 months and keep getting run around. Spent over a third of the cost of the dryer, which I bought a year ago, having to take my cloths to laundry mat. Warrantech offered me whopping 25 dollars to offset the cost (which is currently over 300 dollars). What really makes me mad is they still wont replace my dryer even though the technician has been out 3 times... Read more

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Be aware and not to buy this company (warrantech) extended warranty which Pacific Sales will offer you!!! We did that mistake when we bought our refrigerator from Pacific Sales in Best Buy. It is already 4!!! month we are trying to fix refrigerator. It's absolute nightmare! Since April we have 10 different technicians who perform the followed; coming, running "diagnostics", ordering parts, coming again and installing that parts. After each... Read more

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They are impossible contact. The first time my refrigerator broke down it took about 2 weeks to respond back to me and almost 3weeks to get my refrigerator repaired. This time same problem on the refrigerator 14 months later could not get a hold of anyone. Got bounced to several phone numbers with no help. Went to HHGregg where I bought the refrigerator and someone was going to call me within 24 to 48 hours. It is now 72 hours. I gave up and... Read more

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I purchased a 5 year warranty through HHGregg on an LG washer. The unit has been inoperative for one month now. I've had 5 service calls and five times they have failed to fix the problem. The reps at warrantech repeat the same scripted nonsense and show absolutely no urgency or true concern to provide a remedy. Rather, they pass the buck and defer responsibility and or accountability for having accepted the fee and entered into a warranty... Read more

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My Samsung refrigerator door won't close properly because a plastic piece cracked on the "Door Mullion" (that part that seals the gap between the French doors). When I called for service, I was told that it is not covered because no plastic parts are covered. Only electrical and mechanical issues. Since the refrigerator is probably 95% plastic, this is a totally worthless warranty! My Samsung oven (covered under the same warranty) started... Read more

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